English | Deutsch | Français  

Terms of Service

In this agreement the following terms shall mean:
• "Parna", "we" or "us" means Parna SA, its employees, subcontractors and/or other companies which are appointed by Parna to provide services in relation to the store.genevalab.ch shop operated by Parna SA;
• "Goods" means physical products such as (but not limited to), Speakers and Accessories sold in the store.genevalab.ch store;
• "Product" is any Geneva product which may be purchased from the store.genevalab.ch shop operated by Parna SA
2.1. The store.genevalab.ch shop is only intended for use by customers resident in the following countries:

• Switzerland
• Lichtenstein

By ordering Products from the store.genevalab.ch shop, you warrant that:
2.1.1. You are legally capable of entering into binding contracts;
2.1.2. You are resident in one of the above countries and you are ordering the Products from one of these countries.
3.1. Although we endeavor to ensure the availability of the Products shown in the store.genevalab.ch shop, we cannot guarantee that all of the Products will be in stock when you place your order. If we are unable to process or execute your order, we shall contact you:
3.1.1. to offer you an equivalent Product(s) in terms of quality and price which you may decide to accept or reject; or
3.1.2. to notify you that we are unable to fulfill the order.
If you reject our offer of an alternative Product or we are unable to fulfill the order we shall have no further liability to you unless we have already taken payment for the Product(s), in which case we shall refund payments already taken from you for the relevant Product(s).
3.2. Your order will be fulfilled without undue delay and by the delivery date set out in the Order Confirmation or, if no delivery date is specified, within 30 days of the date of the Order Confirmation. If it is not possible to deliver the Product within the delivery period indicated, we shall refund you the paid purchase price on request.
3.3. Products sold in the store.genevalab.ch shop are delivered to you by courier.
4.1. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "Regulations") give you the right to cancel your Contract with us within 14 days without giving any reason.
The cancellation period will expire as follows:
4.1.1. For Goods, the period will expire after 14 days from the day you (or anyone nominated by you) receive(s) the Goods;
4.1.2. In a Contract for the sale of multiple Goods with different delivery dates, the period will expire after 14 days from the day you (or anyone nominated by you) receive(s) the last of the Goods;
4.2. To exercise the right to cancel, you must inform us of your decision to cancel the Contract by filling in the return form and send it to support@parnasa.ch before the cancellation period has expired.
4.3. If you exercise your above rights of cancellation but have received Goods in connection with the Contract, you shall send back the Goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the Contract to us. The deadline is met if you send back the Goods before the period of 14 days has expired.
4.4. You should take reasonable care of the Goods whilst they are in your possession. You are only liable for any diminished value of the Goods resulting from the handling of the Goods other than as required to establish the nature, characteristics and functioning of the Goods.
The Goods will be at your risk from the day you (or anyone nominated by you) receive(s) the Goods.
6.1. The price of any Products will be as quoted in the store.genevalab.ch shop from time to time, except in cases of obvious error.
6.2. These prices include VAT but exclude delivery costs, which will be added to the total amount.
6.3. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
6.4. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mis-pricing.
6.5. Payment for all Products must be made prior to order processing. We are under no obligation to deliver the Products until we have received payment from you.
7.1. If you cancel the Contract in accordance with the cancellation rights set out in section 4 above, we will reimburse to you all payments received from you. We will make the reimbursement without undue delay, and not later than (a) 14 days after the day we receive back from you the Goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the Goods, 14 days after the day on which we are informed about your decision to cancel the Contract. We may withhold reimbursement until we have received the Goods back or you have supplied evidence of having sent back the Goods, whichever is the earliest.
7.2. If you wish to return a Product to us for any other reason (for instance, because have notified us in accordance with clause 21 (Right to Vary) that you do not agree to any change in these terms of sale or in any of our policies, or because you claim that the Product is defective), you must inform us in writing by giving notice to support@parnasa.ch. You are required to return any Goods to us, at your own cost, to the returns address we stipulate and in accordance with any instructions we give you. We will examine the returned Product or investigate your complaint and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Payments returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
7.3. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
7.4. We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you.
Personal details provided to Parna SA through this website will only be used by Parna SA for delivery purposes or to communicate with you
9.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (a "Force Majeure Event").
9.2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
9.2.1. strikes, lock-outs or other industrial action.
9.2.2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
9.2.3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
9.2.4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
9.2.5. impossibility of the use of public or private telecommunications networks.
9.2.6. the acts, decrees, legislation, regulations or restrictions of any government.
9.3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
to assume that you have accepted the change to the terms of sale, unless you notify us to the contrary within seven working days of receipt by you of the Products).
Contracts for the purchase of Products placed through the store.genevalab.ch shop http:// (and any dispute, controversy, proceedings or claim of whatever nature arising out of or in any way relating to those Contracts or their formation) will be governed by and construed in accordance with Swiss law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of switzerland.
The language of the Contract shall be English.